TERMS OF USE

1. GENERAL PROVISIONS & TERMINOLOGY
   To ensure the best possible experience when using the website, please read carefully the terms and conditions below, hereinafter referred to as the “Agreement”.
   
   
   The use (searching and purchasing of products) through the website new.maxmart.md (hereinafter referred to as the “Service”) by any Internet user (hereinafter referred to as the “User”) implies full acceptance of these terms and conditions.

   
   

   Accessing the website and using its applications constitutes explicit or implicit acceptance of all published Terms and Conditions, which have full contractual value.

   
   

   The moment of concluding this user agreement is considered the moment of any interaction between the User and the Service. The User confirms their agreement with all the terms of the user agreement.

   
   

   Maxmart.md is the trade name of S.C. Informator S.R.L., a legal entity with its registered office at MD-2051, Chișinău, Ion Pelivan Street, 32/1, ap. 21, fiscal identification code 1009600015440.

   
   

   Seller – maxmart.md.

   
   

   Buyer – any natural person over the age of 16 or any legal entity that creates an Account on the website and places an Order.

   
   

   Client – any natural person over 16 years old or legal entity that has or obtains access to the Content by any means of communication made available by Maxmart (electronic, telephone, etc.) or based on an existing usage agreement with Maxmart, which requires creating and using an Account.

   
   

   User – any natural or legal person registered on the website who, by completing the Account creation process, has agreed to the specific clauses of the website from the Terms and Conditions section.

   
   

   The Service offers the User a free opportunity to search for product information, explore product offers, receive (including through search results) relevant product offers and information tailored to the user’s interests, as well as other functions clearly available to the user.
   
   The database accessible to Users is a reference system containing information about products for potential buyers/consumers.
   
   The website new.maxmart.md (hereinafter referred to as the “Website”) is administered by Informator S.R.L., hereinafter referred to as the “Provider".
   
   Contact details can be found on the Contact page of the website.
   
   The displayed prices, as well as transportation/shipping fees, are calculated with VAT included.
   
   Copyright Notice
   
   All content on the website — images, text, graphics, symbols, web graphic elements, emails, scripts, programs, and other data — is the property of the Provider and is protected by applicable copyright law and other intellectual and industrial property laws. The use, without the Provider’s consent, of any of the elements listed above is punishable under current legislation. Use of the website new.maxmart.md is permitted only within the limits stated in this document. If you believe your copyright has been infringed, please contact us at [email protected].
   
   Account – the section of the Website consisting of an email address and a password that allows the Buyer to place Orders and that contains information about the Client/Buyer and their history on the site (Orders, invoices, product warranties, etc.). The User is responsible for ensuring that all information provided during Account creation is accurate, complete, and up to date.
   
   Favorites – the section in the Account that allows the Buyer/User to create lists of products and services they wish to monitor for potential future purchase, using the service offered by the Seller to receive marketing communications about these products and services.

   
   

   List – the section in Favorites where the Buyer/User can add products or services they wish to follow for future purchase and can later delete or move them to the Shopping Cart (“My Cart”).

   
   

   Lists can be:
   • Public: any Client/Buyer/User can view the Buyer’s/User’s List if shared on social networks (Facebook, Twitter, Google+) or if they access the public profile of the Buyer/User on the Website. Lists are public, but the Buyer/User can set them to private anytime from their Account, under the Favorites section;
   • Private: can only be viewed by the Account holder. The Buyer/User can set them to public anytime from their Account, under the Favorites section.
   
   

   My Cart – a section in the Account that allows the Buyer/User to add products or services they wish to purchase immediately or later. If the items are not purchased at the time of adding them, the Buyer/User will benefit from the Seller’s follow-up service through commercial communications.

   
   

   Website – the online store hosted at new.maxmart.md and its subdomains.

   
   

   Order – an electronic document serving as a form of communication between the Seller and the Buyer, through which the Buyer submits to the Seller their intention to purchase goods and services from the website.

   
   

   Goods and Services – any product or service listed on the Website, including those mentioned in the Order, to be provided by the Seller to the Buyer under the concluded Contract.

   
   

   Campaign – the commercial action of displaying a limited and predefined number of goods and/or services for a limited time period established by the Seller.
   
   Contract – the distance agreement concluded between the Seller and the Buyer without the simultaneous physical presence of both parties.
   
   Content – includes:
   

   • All information on the Website that can be visited, viewed, or accessed using electronic equipment;
   • The content of any email sent to Buyers by the Seller through electronic or other communication means;
   • Any information communicated by a Seller’s employee/partner to the Buyer, through contact details specified or not by the latter;
   • Information about goods and/or services and/or prices offered by the Seller within a specific period;
   • Information about goods and/or services and/or prices offered by third parties with whom the Seller has partnership agreements;
   • Data referring to the Seller or its privileged information.
     

   
   Review – a written evaluation made by the owner or beneficiary of a Product or Service, drafted based on personal experience and their ability to provide qualitative comments and to indicate whether the Product or Service meets the specifications stated by the manufacturer.
   
   Rating – a way of expressing the level of satisfaction of a User/Client/Buyer with a product. The rating is displayed in the form of stars, each Product being able to receive a score from one to five stars. This level of satisfaction will always be associated with the written review provided by the User/Client/Buyer about a Product or Service.
   
   Comment – an appreciation or critical observation made regarding a Review or another comment.
   
   Question – a query addressed to other Users/Clients/Buyers with the purpose of obtaining information about the Products or Services displayed on the respective page.
   
   Answer – written information provided to the User/Client/Buyer who asked a Question on the Website, on a specific Product page. The answer represents an explanation offered by one User/Client/Buyer to another within a discussion.
   
   Agreement – the present Terms and Conditions.
   
   Commercial Communications – any type of message sent (such as email, SMS, phone call, mobile push notification, web push, etc.) containing general and thematic information, details about similar or complementary products to those you have purchased, information about offers or promotions, details regarding Products and Services added to the “My Account/My Cart” or “My Account/Favorites” sections, as well as other commercial messages such as market research or opinion surveys.
   
   Transaction – the collection or reimbursement of an amount resulting from the sale of a Product and/or Service by Maxmart to the Buyer, using the services of a card payment processor approved by the Seller, regardless of the delivery method.
   
   Specifications – all technical details and/or descriptions of Products and Services as specified in their individual descriptions.
   
   One-Click Payment – the payment service provided by the integrated online payment processor available on the Website, allowing Clients, Users, and/or Buyers to make an online card payment through the site with a single click.
   
   Token – a unique encrypted number associated with the Buyer’s payment card after completing an online payment and activating the PaybyClick service. This token may be used by the Buyer to authorize further transactions through the PaybyClick service.
   
   

   “PRP” (or “RRP”, where applicable) – represents the Recommended Retail Price of the Product, provided directly by the manufacturer and, where applicable, through the distributor, supplier, or Seller. The Sale Price is independently determined by the Seller based on its own commercial policy.

   The sole purpose of this information is to assist the Buyer/Client/User in making a purchase decision. The Buyer/Client/User understands that the less prominent marking of this information is not misleading and that, when deciding to purchase a Product, they should consider only the Sale Price communicated and requested by the Seller.
   
   

   “Strikethrough Price” – represents the reference price, i.e., the lowest price applied by the Seller during at least the previous 30 days before the date the price reduction was applied to the Product. According to the law, the Strikethrough Price may also be maintained during successive, gradual reductions. The Strikethrough Price is valid while the Product/Service remains in stock.
   
   

   “Sale Price” – represents the monetary value of the Product requested by the Seller from the Buyer/Client/User, as displayed on the product page of the Website or on the price tag of products exhibited in showrooms. The Seller may distinctly display, in a visible manner, the value difference between the Sale Price and the PRP, and/or the monetary or percentage difference between the Sale Price and the Strikethrough Price. The Sale Price is valid while the Product/Service remains in stock.
   
   
   
2. CONTRACTUAL DOCUMENTS (Agreement)
   2.1 By placing an Order on the Website, the Buyer agrees to the means of communication (by phone or email) through which the Seller conducts its commercial operations.
   2.2 The notification received by the Buyer after placing an Order serves for informational purposes only and does not constitute acceptance of the Order. This notification is made electronically (by email) or by telephone.
   2.3 For justified reasons, the Seller reserves the right to modify the quantity of Goods and/or Services in the Order. If the Seller changes the quantity of Goods and/or Services in the Order, they will notify the Buyer at the email address or phone number provided at the time of placing the Order and will refund the corresponding amount paid.
   2.4 The Contract is considered concluded between the Seller and the Buyer at the moment the Buyer receives from the Seller, via electronic mail and/or SMS, the notification confirming the shipment of the Order.
   2.5 For Orders to be delivered to Maxmart pick-up points, the prices and reservations of Goods and/or Services are valid for 72 (seventy-two) hours from the time the Order is registered by the Buyer.
   2.6 The document and the information made available by the Seller on the Website form the basis of the Contract, complemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.
   
   
3. ONLINE SALES POLICY
   3.1 Access to placing an Order is permitted to any User/Buyer. For justified reasons, Maxmart reserves the right to restrict a User’s/Buyer’s access to placing an Order and/or to certain accepted payment methods if it deems that, based on the User’s/Buyer’s conduct or activity on the Website, such actions could harm Maxmart in any way. In any of these cases, the User/Buyer may contact the Maxmart Customer Relations Department to be informed about the reasons that led to the application of the aforementioned measures.
   3.2 Communication with the Seller can be carried out through direct interaction, including online support (Live Chat) or through the contact addresses listed in the Contact section of the Website. The Seller has full discretion in managing the received information without being required to provide justification for doing so.
   3.3 In the event of unusually high traffic from a specific internet network, Maxmart reserves the right to request that Users/Buyers manually enter captcha validation codes to protect the information on the Website.
   3.4 Maxmart may publish on the Website information about Goods and/or Services and/or promotions offered by itself or by any third party with which Maxmart has partnership agreements, for a limited period or while stocks last.
   3.5 All prices for the Goods and/or Services displayed on the Website are expressed in Moldovan Lei (MDL) and include VAT, except for voice and/or data subscriptions, which are expressed in Euro (EUR) and do not include VAT.
   3.6 In the case of online payments, the Seller is not responsible for any additional costs borne by the Buyer, including but not limited to currency conversion fees applied by the card-issuing bank, when the card’s currency differs from MDL. The Buyer bears sole responsibility for such costs.
   3.7 All information used to describe the Goods and/or Services available on the Website (static/dynamic images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller and is used solely for presentation purposes.
   3.8 After 14 (fourteen) days from the purchase of a Product or Service, the Buyer will be invited to submit a Review regarding the purchased Product or Service. The request will be sent to the email address registered in the Buyer’s Account. By doing so, the Buyer contributes to informing other potential Users/Clients/Buyers on the Website and actively participates in the development of new Services and in providing a more detailed description of the characteristics of the Goods.
   
   
4. ASSIGNMENT AND SUBCONTRACTING
   4.1 The Seller may assign and/or subcontract a third party for services related to fulfilling the Order, with prior notification to the Buyer, without the Buyer’s consent being required. The Seller will always remain responsible to the Buyer for all contractual obligations.
   
   
5. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
   5.1 The Content, as defined in the preamble — including, but not limited to, logos, stylized representations, trademarks, static and dynamic images, text, and/or multimedia content presented on the Website — is the exclusive property of Maxmart, with all rights reserved, obtained directly or indirectly (through usage and/or publication licenses).
   5.2 The Client/Buyer/User is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, or include any Content in any context other than that originally intended by Maxmart; to include any Content outside the Website; to remove the markings indicating Maxmart’s copyright; or to participate in the transfer, sale, or distribution of materials produced by reproducing, modifying, or displaying the Content, except with the express written consent of Maxmart.
   5.3 Any Content that the Client/Buyer/User has or obtains access to by any means is subject to this Document unless that Content is accompanied by a specific, valid usage agreement concluded between Maxmart and the user. No implicit or explicit warranty is given by Maxmart regarding such Content.
   5.4 The Client/Buyer/User may copy, transfer, and/or use the Content only for personal or non-commercial purposes, provided that such use does not conflict with the provisions of this Document.
   5.5 If Maxmart grants the Client/Buyer/User the right to use specific content under a separate usage agreement, such right applies only to the content explicitly defined in that agreement and only for the duration during which the content is available on the website or for the period specified in the agreement, according to its terms. This does not represent a contractual commitment by Maxmart toward that Client/Buyer/User or any third party that has or gains access to that transferred content, by any means, and that may be or become affected by it in any way during or after the validity of the usage agreement.
   5.6 No Content transmitted to the Client, User, or Buyer — by any communication means (electronic, telephone, etc.) or obtained by accessing, visiting, and/or viewing — constitutes a contractual obligation for Maxmart and/or its employees/representatives who facilitated the transfer of such Content, if any, toward that specific content.
   5.7 Any use of the Content for purposes other than those expressly permitted by this Document or the accompanying usage agreement, if one exists, is strictly prohibited.
   
   
6. ORDER
   6.1 The Client/Buyer may place Orders on the Website by adding the desired Goods and/or Services to the shopping cart and completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good and/or Service is available for purchase only as long as it remains in stock. Adding a Good/Service to the shopping cart without completing the Order does not constitute an order registration, nor does it automatically reserve the Good/Service.
   6.2 By completing the Order, the Buyer confirms that all the data provided for the purchasing process are accurate, complete, and truthful at the time the Order is placed.
   6.3 By completing the Order, the Buyer agrees that the Seller may contact them by any means available or agreed upon by the Seller, whenever it is necessary to communicate with the Buyer.
   6.4 The Seller may cancel an Order placed by the Buyer, after prior notice to the Buyer, without any subsequent obligation from either party toward the other and without either party having the right to claim damages, in the following cases:
       6.4.1 The Buyer’s card-issuing bank does not accept the transaction in the case of online payment;
       6.4.2 The transaction is invalidated by Maxmart’s approved card processor in the case of online payment;
       6.4.3 The data provided by the Client/Buyer on the Website are incomplete and/or incorrect.
           
   
7. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT GUARANTEED
   7.1 The following are exempt from the right of withdrawal from the Contract:  
       7.1.1 Service contracts after the complete performance of the services, if execution began with the Buyer’s prior express consent and after they confirmed being aware that they would lose their right of withdrawal once the Contract was fully executed by the Seller;
       7.1.2 The supply of Goods and/or Services whose price depends on financial market fluctuations that the Seller cannot control and which may occur during the withdrawal period;
       7.1.3 The supply of Goods made to the Buyer’s specifications or clearly personalized;
       7.1.4 The supply of Goods which are likely to deteriorate or expire rapidly;
       7.1.5 The supply of sealed Goods that cannot be returned for health protection or hygiene reasons and which have been unsealed by the Buyer;
       7.1.6 The supply of Goods which, after delivery and by their nature, become inseparably mixed with other items;
      7.1.7 The supply of alcoholic beverages whose price was agreed upon at the time of the Contract conclusion, whose delivery cannot take place before 30 (thirty) days, and whose actual value depends on market fluctuations that the Seller cannot control;
       7.1.8 Contracts where the Buyer specifically requested the Seller to visit their home to perform urgent repair or maintenance work. If, during such a visit, the Seller provides additional services beyond those expressly requested by the Buyer or delivers Goods other than the spare parts necessary for the maintenance or repair work, the right of withdrawal applies only to those additional Services or Goods;
       7.1.9 The supply of sealed audio or video recordings or sealed software which were unsealed after delivery;
       7.1.10 The supply of newspapers, periodicals, or magazines, except for subscription contracts for the delivery of such publications;
       7.1.11 The supply of digital content that is not delivered on a tangible medium, if execution began with the Buyer’s prior express consent and after they confirmed being aware that they would lose their right of withdrawal.
   
   
8. CONFIDENTIALITY
   8.1 Maxmart will maintain the confidentiality of all information provided by you. Disclosure of such information will only be made under the conditions specified in this Document.
   8.2 No public statements, promotions, press releases, or any other form of disclosure to third parties shall be made by the Buyer/Client regarding the Order/Contract without the Seller’s prior written consent.
   8.3 By submitting information or materials through this website, you grant the Seller unrestricted and irrevocable access to such materials, as well as the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own purposes, any information, ideas, concepts, know-how, or techniques you send through the Website. Maxmart shall not be subject to confidentiality obligations regarding the information transmitted unless otherwise required by applicable law.
   
   
9. COMMERCIAL COMMUNICATIONS
   9.1 The Buyer/User/Client may modify, at any time, their preference regarding the consent given to the Seller for receiving Commercial Communications containing general and thematic information, including details about offers or promotions, as follows:
       9.1.1 by changing the settings in their Account under the “My Subscriptions” section;
       9.1.2 by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller; or
       9.1.3 by contacting the Seller directly.
   9.2 By adding Goods or Services to the Account section: “My Cart”, the Seller will send the Buyer/User Commercial Communications regarding:
   • Сhanges in the price of Goods or Services added to the “My Cart” section;
     
   • Recommendations for Goods or Services similar to those added to the “My Cart” section;
     
   • The existence of Goods or Services in the “My Cart” section; and
     
   • Stock availability of Goods or Services added to the “My Cart” section.
   “Favorites”, the Seller will send the Buyer/User Commercial Communications regarding:
   • Changes in the price of Goods or Services added to the “Favorites” section;
     
   • Recommendations for Goods or Services similar to those added to the “Favorites” section; and
     
   • Stock availability of Goods or Services added to the “Favorites” section.
   9.3 Following the purchase of a Good or Service, the Seller will send the Buyer/User Commercial Communications regarding: suggestions for Goods or Services recommended to be used together with the purchased product or service.
   9.4 The Client/User may unsubscribe at any time from the Commercial Communications mentioned in point 9.3 above by accessing the unsubscribe link displayed in the commercial messages received from Maxmart or by contacting Maxmart for this purpose.
   9.5 In addition, to improve the range of Goods and Services and enhance the shopping experience, we will use your data to conduct market research and opinion surveys. The information obtained from such research and surveys will not be used for advertising purposes, but solely for the purposes mentioned above. Your responses to market research and opinion surveys will not be associated with your identity, nor disclosed to third parties, nor published. You may object to the use of your data for market research and opinion surveys at any time by accessing the unsubscribe link displayed in the message or by contacting Maxmart.
   
   
10. INVOICING – PAYMENT
    10.1 The prices of Goods and Services displayed on the website new.maxmart.md include VAT in accordance with the applicable legislation.
    10.2 The price, the payment method, and the payment term are specified in each Order. The Seller will issue an invoice to the Buyer for the Goods and Services delivered; the Buyer’s obligation is to provide all the information necessary for issuing the invoice in accordance with the law.
    10.3 The Seller will send the Buyer the invoice corresponding to the Order containing Goods and/or Services sold by Maxmart, with the exception of Goods and/or Services sold by Maxmart Marketplace partners, as well as for any other payments related to the Order, exclusively in electronic format, by adding the invoice to the Buyer’s Account or via email to the address provided by the Buyer in their Account.
    10.4 For the correct communication of the invoice related to the Order, the Buyer has the obligation to update their Account data whenever necessary and to access the information and documents related to each Order available in their Account.
    10.5 Through this method of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by Maxmart and may save and archive them at any time in any manner they choose.
    10.6 By submitting the Order, the Buyer expresses their agreement to receive invoices in electronic format via Maxmart adding them to their Account or via email to the address indicated in their Account.
    10.7 If this information is unavailable in the Account for more than 48 (forty-eight) hours, please notify us at: [email protected].
    10.8 Payment via PaybyClick is a fast online card payment option, which consists of making the payment with a single click, without needing to go through the full purchase flow again.
    10.9 The “Pay with 1 Click” option can be activated by the User or Buyer at Maxmart, the entity providing the card data registration and storage service for the user:
    10.10 The payment card data of the User/Buyer will not be accessible to Maxmart nor stored by Maxmart, but will be stored by the payment processor integrated into the Site, an entity authorized to provide card-data storage services, whose identity the User/Buyer will be informed about before entering the data.
    10.11 Payment via the Maxmart client account is another quick online card payment method, which allows payment on other websites where you are logged in via your Maxmart client account.
    
    
11. DELIVERY OF GOODS
    11.1 The terms of delivery of Goods and Services sold by Maxmart are found in the “Order Delivery” section.
    11.2 The Seller will ensure appropriate packaging of the Goods and will provide the accompanying documents.
    11.3 The Seller will deliver the Goods and Services only within the territory of Romania.
    
    
12. TRANSFER OF OWNERSHIP OF GOODS
    12.1 Ownership of the Goods will be transferred upon delivery, after payment is made by the Buyer at the location indicated in the Order (understanding by delivery – the signing of the transport document provided by the seller).
    
    
13. WARRANTIES
    13.1 All Goods sold by Maxmart, except for resealed Goods, benefit from warranty conditions in accordance with current legislation and the manufacturers’ commercial policies. The Goods are new (except for resealed Goods), in their original packaging, and come from sources authorized by each manufacturer.
    13.2 The warranty certificates are either issued directly by the manufacturer, in cases where the manufacturer has a national service network.
    13.3 The Buyer will receive, upon delivery, for each Good that benefits from a warranty, a warranty certificate containing all details of the service center responsible for repairs during the warranty period. The warranty for Goods purchased through Maxmart is provided either by the authorized service center mentioned on the warranty certificate corresponding to the Good or by the Seller.
    13.4 For correct communication of the warranty certificate corresponding to the Good in the Order, the Buyer has the obligation to update their Account data whenever necessary and to access the information and documents related to each Order available in the Account. Through this method of communication, the Buyer, by accessing their Account on new.maxmart.md , will have a record of the warranty certificates issued by Maxmart and will be able to save and archive them at any time and in any manner they prefer.
    
    If this information is unavailable in the client account for 48 (forty-eight) hours, please notify us at the following email address: [email protected]. 
    
    The absence of a product’s warranty certificate must be reported within a maximum of 48 (forty-eight) hours from the receipt of the Good to the address [email protected]. Any later notifications will not be taken into consideration.
    
    13.5 For resealed Goods, the warranty certificate is issued by Maxmart, and the warranty period may differ from the warranty period of the same new, sealed product. The warranty period is specified in the warranty certificate for each resealed Good individually. The usage, handling, and transportation conditions for resealed Goods are the same as for sealed products and benefit from the same services unless otherwise stated on the product page.
    
    
14. LIABILITY
    14.1 The Seller cannot be held responsible for any damages of any kind that the Buyer or any third party may suffer as a result of the Seller fulfilling any of its obligations under the Order, or for damages resulting from the use of the Goods and Services after delivery, especially for their loss.
    14.2 By creating and using an Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account. To the extent permitted by applicable law, they are responsible for all activity carried out through their Account.
    14.3 By creating an Account and/or using the Content and/or placing Orders, the Client/User/Buyer expressly and unequivocally accepts the Website’s Terms and Conditions in their latest updated version, as communicated on the Website, valid at the time of Account creation and/or content usage and/or Order placement.
    
    
15. WRITING REVIEWS, COMMENTS, QUESTIONS, AND ANSWERS
    15.1 Writing Reviews, Comments, Questions, and Answers can be done by Users/Clients/Buyers in the sections “Customer Questions and Answers” and “Reviews”. The information provided can be both positive and negative and must refer to the characteristics and use of a product or service.
    15.2 By submitting a Review/Comment/Question/Answer on the Website, Users/Clients/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, and territorially unlimited license, giving the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content.
    15.3 Each User/Client/Buyer, when posting a Review/Comment/Question/Answer in the mentioned sections, agrees to follow these rules:
    • To refer only to the characteristics and/or use of a specific product or service, avoiding information related to aspects that may change (such as price or promotional offers) or details about how the Order was carried out;        
    • To use only the Romanian language. Words or expressions widely used in the relevant field are allowed even if they are not of Romanian origin (e.g., mouse, notebook, plug and play);
    • To use appropriate, non-offensive language without terms that may insult or harm any other User/Client/Buyer;
    • To ensure correct placement of the submitted content on the Website — any Question must be placed in the “Customer Questions and Answers” section, and any Review must be placed in the “Reviews” section;
    • To ensure that the information provided is realistic, accurate, non-misleading, and complies with applicable laws, respecting the rights of other parties, including copyright, trademarks, licenses, or other property, publicity, or privacy rights;
    • To use this feature only to communicate or obtain additional details about a specific product or service on the Website, without referencing other companies that promote the sale and purchase of products or services;
    • Not to provide or request, in any form or amount, personal data (contact details, delivery or home addresses, phone numbers, email addresses, names, etc.) or any information that could lead to the disclosure of such data;
    • Not to post information and/or details about URLs (links) to other commercial websites that carry out the same business activity as the Seller;
    • Not to attempt to manipulate or abuse the services provided by the Seller, nor to post Reviews/Comments/Questions/Answers that contain promotional or advertising material;
    • Not to use Reviews/Comments/Questions/Answers as a means of direct communication with the Seller — for this purpose, the contact details provided on the Website must be used.
    15.4 In addition to providing a realistic critical evaluation, when submitting a Review, the User/Client/Buyer must also include a relevant Rating for the product or service. Reviews, together with their corresponding Ratings, will influence the overall Rating of the product or service, which appears in parentheses next to its title. Thus, a Review with a high Rating increases the general Rating, while a Review with a low Rating decreases it. Users/Clients/Buyers who attach photo or video files to their Reviews must also comply with the following rules:
    • Uploaded files must contain images and/or videos related to the product or service being reviewed and must respect copyright regulations;        
    • Uploaded files must not contain violence, adult content, obscene language, or any content that offends a person or group based on race, ethnic origin, religion, disability, gender, age, veteran status, or sexual or political orientation;
    • Uploaded files must not contain information related to other individuals;
    • Uploaded files must not contain URLs or watermarks leading to websites conducting the same business activity as the Seller;
    15.5 When a Review/Comment/Question/Answer is reported by a User/Client/Buyer as containing inappropriate content, based on a strictly subjective perspective, the content is carefully examined by the Seller to determine whether it violates the Website’s Terms and Conditions. Texts, photos, or videos are removed from the Website only after examination by the Seller.
    15.6 If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the User’s/Client’s/Buyer’s ability to post Reviews/Comments/Questions/Answers in the “Customer Questions and Answers” and “Reviews” sections. For complaints or issues related to purchased Goods and/or Services, Buyers may use the complaint form available on the Website: https://info.maxmart.md/reclamatii-sesizari. The maximum term for resolving complaints or notifications is 30 calendar days from their receipt.
    
    
16. PROCESSING OF PERSONAL DATA
    16.1 Please read the Privacy Policy regarding the processing of personal data, which forms an integral part of this Document.
    
    
17. USE OF COOKIES
    17.1 See the Cookie Policy, which is also part of this Document.
    
    
18. FORCE MAJEURE
    18.1 Neither party shall be held liable for the failure to fulfill its contractual obligations if such failure, whether total or partial, is due to an event of force majeure. Force majeure is defined as an unforeseeable event, beyond the control of the parties, which cannot be avoided.
    18.2 If, within 15 (fifteen) days from the date of its occurrence, the respective event does not cease, each party shall have the right to notify the other of the automatic termination of the contract, without either party being entitled to claim any further damages or compensation from the other.
    
    
19. APPLICABLE LAW – JURISDICTION
    19.1 This contract is governed by the laws of Romania. Any disputes arising between the Seller and the Users/Buyers shall be settled amicably; if an amicable settlement is not possible, the disputes shall be resolved by the competent courts of the Municipality of Chișinău.
    
    

    Contact Information:

    Informator S.R.L.
    City: Chișinău, Republic of Moldova
    Street: Alexei Șciusev, 81/1
    Phone: +373 22 837 707, +373 68 777 077
    E-mail: [email protected]