Privacy Policy

1 Terms and Conditions

Cookies — Cookies are files transmitted by a website to the visitor’s hard drive for the purpose of storing certain information. Cookies are an industry standard and are widely used by most websites, including ours (to simplify user access to the site). This technology allows us to adapt the content displayed on the website to your needs. If you do not wish data to be collected through cookies, you can disable this feature in your browser. However, cookies may be required for providing certain service functionalities.

2 General Information

The website www.maxmart.md (hereinafter referred to as "the site"), dedicated to providing online product purchasing services, belongs to the company "INFORMATOR" S.R.L., headquartered in Chișinău, Ion Pelivan Street. By using the website www.maxmart.md, you accept the Data Privacy Agreement presented below.

This document refers to the collection and use of personal information that you provide to us directly or indirectly when using the services offered by this website.

We reserve the right to make changes or updates to the provisions of this Privacy Agreement without prior notice. The latest version will always be available at the web address.

Your recommendations are always welcome — please (and thank you in advance) use the address [email protected] to send us ideas, suggestions, opinions, or complaints.

'INFORMATOR' S.R.L.'s commitment regarding the protection of personal data.

'INFORMATOR' S.R.L. is aware of the importance of protecting the information obtained from you, and this agreement outlines how we use this data.
Your trust in our services and staff is one of our main concerns. To provide you with the best possible experience, we constantly focus on improving every aspect of our activity.
'Informator' S.R.L. recognizes the importance of your personal data and is committed to protecting its confidentiality and security. That is why it is important for us to provide integrated information regarding the processing of your personal data, within these Terms and Conditions.
'Informator' S.R.L. respects the privacy of all our customers and website visitors and processes personal data carefully, under adequate technical and organizational security conditions.
'Informator' S.R.L. processes personal data received directly from you, as the data subject, or indirectly during the course of commercial or contractual relationships when accessing the services provided by 'Informator' S.R.L.
Personal data is collected only with your consent or acceptance, whether provided knowingly and voluntarily on your own initiative, or upon the request of 'Informator' S.R.L., for example through one of the online forms used (contact form, online product order form, participation in contests or raffles, filling in account registration data on an 'Informator' S.R.L. website, etc.).

Your use of this website, as well as other 'Informator' S.R.L. websites, is subject to the provisions and the general, technical, and participation conditions established by 'Informator' S.R.L.

'Informator' S.R.L. will process your personal data only to the extent necessary to fulfill the purposes mentioned below, in compliance with the legal measures for data security and confidentiality.

If you do not agree with any of the terms and conditions stated herein, please do not use any of our websites or provide us with your personal data. Please note that certain services may be conditional upon the provision of your personal data.

3 DATA COLLECTION AND PURPOSE OF USE

The confidential information collected from the website is used solely for the successful operation of the services offered and to contact you if necessary. In addition, it may be used to present you with new opportunities, offers, or other information.

We use your personal data only for the following purposes:

Carrying out the commercial or contractual activity of 'Informator' S.R.L.
Marketing, promotion, advertising, public relations, contests, lotteries, loyalty programs, including the transmission of general or personalized commercial offers; service development and improvement.
Customer relationship management; commercial communication with clients through any means of communication.
Fulfillment of applicable legal obligations.
Communication with public or governmental institutions.
Audit and control/supervision activities.
Archiving and statistical purposes.
Debt collection / recovery of outstanding payments.
Resolution of disputes and litigation, enforcement of judicial or arbitration decisions, etc.

'Informator' S.R.L. will treat all information collected from you as confidential and will not share it with third parties (except business partners, as described below) without your prior and explicit consent.

3.1 Who are the data subjects?

The individuals (data subjects) whose data may be processed by 'Informator' S.R.L., exclusively for the purposes mentioned below, include: Individual clients of 'Informator' S.R.L. (current, former, or potential), visitors, the general public, and their legal or authorized representatives.

Consequences of refusing to provide personal data — as a data subject, you are required to provide complete, up-to-date, and accurate information.

In order to offer certain activity-specific services, 'Informator' S.R.L. may request the personal data necessary for the provision of those services. Refusal to provide such data may result in the inability to deliver 'Informator' S.R.L. services. When you purchase a service provided by 'Informator' S.R.L., we collect personal data related to the provision of that service.

By reading these provisions and by providing your personal data in order to access the services of 'Informator' S.R.L. through the websites owned by 'Informator' S.R.L., you acknowledge and/or expressly give your consent for the processing of your personal data in accordance with the legal provisions regarding the protection of individuals with respect to the processing of personal data and the free movement of such data (Law No. 133/2011 on the protection of personal data).

If the processing of data is no longer necessary for providing a service, for fulfilling a legal obligation, or is not justified by a legitimate interest of 'Informator' S.R.L., you may refuse such processing or withdraw your previously given consent, with the refusal taking effect for the future. For example, data subjects may withdraw their consent for data processing for direct marketing or personalized offers at any time and without providing a reason. After the withdrawal request is processed, the data subject will no longer receive commercial communications regarding the services offered by 'Informator' S.R.L.

3.2 What categories of personal data do we process

In general, we collect your personal data directly from you, so you have control over the type of information you provide. For example, we receive information from you as follows:

When you create an account on maxmart.md, you provide us with: your email address, first and last name.
Within your personal page (My Account) on the maxmart.md platform, you can add additional information such as: photo, gender, nickname, mobile phone number, landline number, date of birth, education level, delivery addresses, alternative email address, bank card details, etc.
When you place an order, you provide us with information such as: the desired product, your first and last name, delivery address, billing details, payment method, phone number, bank card data, etc.

We also offer you the option to register on the maxmart.md platform using your Facebook or Google account. If you choose one of these options, you will be redirected to a page managed by Facebook Inc. or Google LLC, where you will be informed about the transfer of your data to maxmart.md. You can review the privacy policies of Facebook and Google at the following links:

We may also collect and further process certain information about your behavior while visiting our website or using our mobile application, in order to personalize your online experience and provide you with offers tailored to your profile. You can learn more about this by consulting the section below regarding the purposes of data processing.

On our website and in the mobile application, we may store and collect information through cookies and similar technologies, in accordance with our Cookies Policy.

We do not collect or otherwise process sensitive data, as defined by the General Data Protection Regulation, including special categories of personal data. Likewise, we do not wish to collect or process data belonging to minors under the age of 16.

4 Purposes and legal grounds for data processing

We will use your personal data for the following purposes:

4.1 Processing of personal data for commercial purposes

This general purpose may include, as applicable, the following:

Creating and managing your account within the Maxmart platform;
Processing orders, including receiving, validating, shipping, and invoicing them;
Resolving cancellations or any issues related to an order, purchased goods, or services;
Returning products in accordance with legal provisions;
Refunding the value of products as required by law;
Providing financing through Virtula, in cooperation with our partners;
Providing support services, including responding to your questions about your orders or Maxmart goods and services.

The processing of your data for these purposes is, in most cases, necessary for the conclusion and execution of a contract between Maxmart and you. In addition, certain processing activities related to these purposes are required by applicable legislation, including tax and accounting laws.

If you wish to benefit from the purchase of products offered through our website, it will be necessary to provide us with your personal information.

Data is collected only when you voluntarily and knowingly choose to provide it to us. The pages on our site that require this information include a link to this document, allowing you to review it whenever necessary.

In addition to personal data, our systems automatically collect a series of anonymous information used to analyze the usability of the site and to optimize the services we provide.

4.2 For improving our services

We are constantly striving to offer you the best possible online shopping experience. To achieve this, we may collect and use certain information related to your purchasing behavior, invite you to complete satisfaction surveys after placing an order, or conduct market studies and research directly or through our partners.

We base these activities on our legitimate interest in conducting commercial operations, always ensuring that your fundamental rights and freedoms are not affected.

4.3 Processing of personal data for promotional (marketing) purposes

The personal data you provide (such as name, surname, email address, fax number, mobile/landline phone number, etc.) may be processed by 'Informator' S.R.L. in compliance with your rights, particularly your right to information and objection, for the following purposes:

Marketing (including direct marketing);
Contests;
Promotional lotteries;
Carrying out commercial communications for the services of 'Informator' S.R.L., including those developed in partnership with other companies, through any means of communication, including electronic communication services.
The personal data you provide may also be used for promotional (marketing) purposes for the products or services of other partners of 'Informator' S.R.L., in compliance with your rights.

If 'Informator' S.R.L. intends to use your data for direct marketing purposes (if you have opted in for this), you will be informed in advance. You can exercise your right to prevent such processing by selecting the appropriate checkboxes in the forms or documents used to collect personal data.

In any case, if you wish your personal data to no longer be processed by 'Informator' S.R.L., you may expressly request us to cease any data processing. Likewise, if you no longer wish to receive informational materials from 'Informator' S.R.L., you can unsubscribe using the 'Unsubscribe' button.

In relation to 'Informator' S.R.L., you are entitled under applicable law to the following rights: the right of access, the right to rectification, the right to erasure of data, the right to restrict processing, the right to data portability, the right to object, and the right not to be subject to automated individual decision-making.

5 PROTECTION OF PERSONAL DATA

5.1 Access to data

We assure you that we take all reasonable measures to protect your personal data, as well as to keep it accurate and up to date. If you discover any incorrect information about yourself, please (and we thank you in advance) contact us so we can make the necessary corrections.

In addition, our employees are strictly required to maintain the confidentiality of all personal data in our possession.

This agreement is concluded between you and 'INFORMATOR' S.R.L. It governs the way you use the services provided through the website www.maxmart.md and takes precedence over any previous agreement between you and 'INFORMATOR' S.R.L.

5.2 Security measures for data protection

To prevent unauthorized use and possible abuse of personal data, we use appropriate security methods and technologies, along with proper policies and procedures, to protect the collected personal data.

The complete security of data transmitted over the Internet can never be fully guaranteed. While 'Informator' S.R.L. makes every effort to protect your personal data, we cannot absolutely guarantee the security of data transmitted to 'Informator' S.R.L. websites. Any data transmission is at your own risk. Once we receive your information, we apply strict procedures and security measures to prevent unauthorized or unlawful use, destruction, accidental loss, or disclosure of personal data. To enhance data security, 'Informator' S.R.L. uses the services of Cloudflare Inc., which provides protection against cyberattacks and online threats.

6 DISCLOSURE OF COLLECTED DATA

We assure you that without your consent, 'INFORMATOR' S.R.L. will not disclose your information to any third party, except in cases provided by law, when such disclosure is absolutely necessary.

You are responsible for maintaining the confidentiality of your personal information, including careful use of the credentials used for your authentication, regardless of whether their use occurs with or without your consent.

Our employees are strictly required to maintain the confidentiality of all personal data in our possession.

Unfortunately, no data transfer over the Internet can be guaranteed to be completely secure. However, we will take all reasonable measures to ensure the safety and integrity of your personal information.

6.1 Who are the recipients of your personal data?

The recipients of the data may include the individuals (data subjects) who provided their personal data, such as individual clients of “Informator” S.R.L. (current, former, or potential), visitors, the general public, and their legal or authorized representatives, for the purpose of carrying out commercial or contractual relationships. Other recipients of the data, besides the data subjects, may include central and local public authorities, courts of law, police (within the limits of legal provisions and/or upon express requests), banking institutions, bailiffs, insurance and reinsurance companies, and market research organizations (for statistical purposes). The confidentiality of personal data will be ensured by “Informator” S.R.L., and such data will not be disclosed to any third parties other than those mentioned in this document.

7 Duration of personal data processing

For the purpose mentioned, 'Informator' S.R.L. will process your personal data throughout the duration of the contractual relationship for which you have accessed the service, until you or your legal/authorized representative exercise your right to object or request deletion (except in cases where 'Informator' S.R.L. processes the data based on a legal obligation or a legitimate interest).

After completing the processing of personal data for the purpose for which it was collected, if you or your legal/authorized representative do not exercise your right to object or request deletion according to the law, such data will be archived by 'Informator' S.R.L. for the period specified in the company’s internal procedures and/or will be destroyed.

8 What are your rights?

By reading this document, you have been informed about your rights under applicable law, namely: the right of access, the right to rectification, the right to erasure of data, the right to restrict processing, the right to data portability, the right to object, and the right not to be subject to automated individual decision-making. Furthermore, when processing is based on consent, you have the right to withdraw your consent at any time, in writing, addressed to 'Informator' S.R.L., under the applicable legislation, without affecting the legality of processing carried out before withdrawal.

You also have the right to object, at any time, free of charge and without any justification, to the processing of your personal data for direct marketing purposes, by using, where applicable, the unsubscribe function included in marketing materials.

For other purposes, you have the right to object, at any time and free of charge, to the processing of your personal data by 'Informator' S.R.L., specifying the data and purpose concerned, only for legitimate reasons related to your particular situation, except in cases where 'Informator' S.R.L. demonstrates compelling legitimate grounds that override your interests, rights, and freedoms, or where the purpose is to establish, exercise, or defend a legal claim. In the case of an unjustified objection, 'Informator' S.R.L. is entitled to continue processing the respective data.

By reading this document, you acknowledge and understand that the personal data you provide to 'Informator' S.R.L. represent essential elements for accessing the services offered by 'Informator' S.R.L. and/or for carrying out commercial or contractual activities.

9 How can you exercise your rights?

To exercise these rights, you may contact the Data Protection Officer of 'Informator' S.R.L. by submitting a written, dated, and signed request via email at [email protected] or by mail to the following address: 'Informator' S.R.L., mun. Chișinău, str. Sciusev 81/1.

Official website of the Consumer Protection and Market Surveillance Agency of the Republic of Moldova.

These provisions may be updated or modified from time to time. We recommend that you review them each time you use 'Informator' S.R.L. websites to stay informed. By accessing 'Informator' S.R.L. websites or using 'Informator' S.R.L. services after such changes, you are deemed to have accepted the updated provisions.

Contact Information:

Informator S.R.L.
City: Chișinău, Republic of Moldova
Street: Alexei Șciusev, 81/1
Phone: +373 22 837 707, +373 68 777 077
E-mail: [email protected]